Lack of Communication

<p>I sent, through your website as well as through cellphone banking a request for a personal loan. The website was OVER a month ago and the cellphone was about a month ago.</p> <p> </p> <p>I would phone (and please note, this is NOT the first time I'm complaining about the holding periods when phoning), but I do not want to hold on the line for 2hrs for someone to answer the phone.</p> <p> </p> <p>We all know the interest on a personal loan is ridiculous, so I'm not quite sure why you do not want to take my money.</p> <p> </p> <p>So either you should stop retrenching your staff so they can handle, what can be the only explanation for you not getting back to your clients, all the queries and maybe answer the phone in shorter periods.</p> <p>Or get more staff to do as per the above.</p> <p> </p> <p>However, the one thing I will say about Standard Bank, customer service has NEVER been your strong point.</p>