Lack of care and quality in service.

The lack of care and quality displayed in my bond transfer is just sickening. How do you pay R 56 000.00 extra to a rival bank. I recently switch my homeloan from FNB (Bad bank) to Standard Bank (Disappointing). Firstly the Standard Bank private banker informed me the bond registration fees will be absorbed by the bank (The costs were added to the bond). I really wish I emailed my concern (Lesson learned). Secondly Standard Bank paid R 56 000.00 extra to FNB to settle the loan. It is clear no bond settlement letter was asked for, and I had given them a settlement letter earlier in the month. Now I have to sort this out with FNB while the bond originator relaxes. So unprofessional, lack of quality.