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Mat M

1 reviews | Active since Nov 2012

21 Mar 2018, 04:22

Lack of assistance

It is extremely frustrating - the agent keep insisting that I call the international number for assistance but that number is not in use. It has been a month and I am unavle to access my internet banking.

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Replies (3)
Standard Bank
Standard Bank's reply22 Mar 2018, 04:13
Official

We apologize for the inconvenience and frustration in your experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply27 Mar 2018, 08:23
Official

Dear mateng

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply27 Mar 2018, 16:14
Official

Dear mateng

Thank you for posting your comments.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen

Complaint Resolution Centre

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