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Riaan J

1 reviews | Active since Nov 2021

18 Nov 2021, 12:52

Lack of ANY COMMUNICATION TO ME FROM STANDBANK SA FINANCE

Standard Bank Vehicle Finance It been a year since I could last afford my monthly payment Since then I have not received 1 Call , SMS , e-Mail or Mail from them I have spoken on the phone with call centre , complaints even legal and still no help ?

I work in Creative Sector and app**** multiple time for COVID relief and not once did they call me or mail me back

We have now been in lockdown 1 for 600 days no income , we allowed to work again now as Covid Vaccine is mandatory at Events , Which is a law which means I should have some recourse on ACT OF GOD event where the whole world SHUT DOWN - I been trough hell and back 5 x not being able to buy food I have ben blacklisted by many except SB which is the only good thing so far

I need to resolve this ?

But no coms form them From: Customer Relations - Complaints <***> Sent: Thursday, 29 April 2021 17:04 To: Customer Relations - Complaints <***> Subject: Customer Feedback Hi, Below is the result of feedback form. It was submitted at 29/04/2021 04:53:30 PM by:

Customer's Details :

feedback-type : COMPLAINT

product-feedback : Vehicle and Asset Finance

product-feedback-category : Documents request not actioned

product-feedback-sub-category :

user-title : Mr

name : riaan

surname : jacobs

sa-identity-number : 70

contact-number : 071

alternate-number :

email-address : riaan@

existing-customer : YES

message : I have been trying to get info about the settlement amount on my car finance no 2 week , always get told you call me back ....

Thanks, StandardBank So i cannot get Outstanding balance on arrears I cannot get full settlement

WHAT THE HELL MUST I DO FOR SB to treat me respect as client who has run away with their car , I just could not pay ...

0
Replies (5)
Standard Bank
Standard Bank's reply18 Nov 2021, 15:56
Official
Dear  Riaan J 
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
*** 
*** 
RJ
Riaan J's update18 Nov 2021, 19:18
Reviewer Update
Will you call me ? or mail as I would like it all on mail so there is written proof ?

Standard Bank
Standard Bank's reply20 Nov 2021, 09:38
Official
Dear Riaan J

Thank you for allowing us the opportunity to look into your matter. 
 
Your complaint has been received by a specialist named Colin who will provide you with feedback asap.

Thank you for being a loyal customer. 
  
Kind regards
  
Mbali Majozi
  
Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA 
RJ
Riaan J's update24 Nov 2021, 18:47
Reviewer Update
4 days later no reply other that now suddenly I have a lawyer sending me final demands , by 30 NOV ? SoStandard bank are you coming for me?

From: *** <***>
Date: Friday, 19 November 2021 at 09:23
To: *** <***>
Subject: Ref[***]

Your ref:
Our ref: Ref[***]
Dear Mr Jacobs
We acknowledge receipt of your complaint.
We have referred your complaint directly to the bank’s internal Dispute Resolution Department to grant the bank an opportunity to resolve the dispute at a specialised level.
The bank’s Dispute Resolution Department has 20 working days to resolve your complaint. You and the bank ought to correspond with each other directly in this regard. The bank’s response is due on 20 December 2021.
If the bank does not resolve your complaint, we expect the bank to provide you with a reasonable, written explanation as to why it cannot resolve your complaint.
Many complaints are resolved via the bank’s internal Dispute Resolution Department and do not require our further intervention.
If the bank’s internal Dispute Resolution Department could not resolve your complaint within 20 working days (or a period as agreed to between you and the bank); or if you are not satisfied with the explanation given, the Ombudsman for Banking Services will escalate your case to a formal matter.
By following this process, there is a good chance that your complaint may be resolved quicker or you will at least be referred to the right person within the bank that can assist you.
Yours faithfully
Charne Willemse
***
For: Ombudsman for Banking Services
RJ
Riaan J's update27 Nov 2021, 22:26
Reviewer Update
7 days later no coms