SM
Silindele M

1 reviews | Active since Jun 2015

20 Jun 2015, 11:10

Lack of any at all assistance!!!

Iv been I n Sweden for a week and a half and haven't been able to access my funds, having had advised my bank about my travels so as to easily access my funds and make my travels enjoyable. Apon my arrivals I started experiencing problem accessing my fund, iv called the many different call centers numerous times to no avail, using the last of all my money trying patiently to solve this problem, which isn't mine to solve. I'm now stuck in Sweden with no way to feed myself and I'm still getting no help from standard bank, iv been promised calls but till today haven't received one, maybe if my accounts had millions in it I'd be getting better service. I'm so disappointed and frustrated, iv been a Standard Bank customer for over 10yrs, all I ask for is access to what is mine without having to incur the cost of flying back home first, I'm going to be staying in Sweden for 3 months, I expect to be able to use my money as freely as I choose.

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Replies (1)
Standard Bank
Standard Bank's reply22 Jun 2015, 09:56
Official
Hello SlieMad,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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