Lack of Accountability and Integrity on *****: Standard Bank

<p> </p> <p> </p> <p>Since August I noticed an amount of R99 going off my account. I thought it was just a service charge on one of my accounts so I did not query it. Over September and this month I noticed the same debit order, but it was coming in more frequently. Finally this morning I called the number for queries on the sms notification. What the consultant told me frightened me.</p> <p> </p> <p>The consultant knew exactly what I was talking about. She said that Standard Bank was aware of the ***** being committed by an external party who is going into our accounts ant *******ly taking the money. The consultant confirmed that 5x R99 had been wrongfully taken from my account each month for the last three months. What shocks me is that even though they are aware of this *****, they still allowed the debit order to go off. I asked that they reverse these ******* transactions (5x R99 for the past three months) and only one R99 was reversed- appalling. Standard Bank is happy to allow this company to continue *****ing form their customers.</p> <p> </p> <p>I think it is incredibly disappointing that once they were made aware of this ***** in August already they did not have the decency to apologize to the customers and inform them of this error. Furthermore they continued to allow it to continue and only once I called them did they explain. I shudder to think of all the poor other victims Standard Bank is deciding to keep quiet and allow them to be victims of *****. I would really expect more integrity from “South Africa’s Leading Bank”.</p> <p><br /> </p> <p> </p>