LACK OF ACCOUNTABILITY!!

I'm appalled by the service and lack of accountability of the consultants and Team Leaders .<br> A Standard Bank consultant called to advise me of the amount outstanding on my revolving credit loan. I notified him that I would make the payment after the call and would like to change the debit order date to the 15th. He advised that the debit order will be effective as of the 15 December 2015. Thereafter I did a transfer for that amount outstanding on the 13/11/2015 however on the 16/11/2015 the debit order ran. On the 18/11/2015 I then called Standard Bank Call Centre to advise of the error and to request a reversal. I spoke to Dineo who advised that a Team Leader would call me. No Team Leader called. I called again on the 19/11/2015 and was advised the amount would be credited in my account by the 26/11/2015 ***. On the 2/12/2015 I called again and spoke to Lerisa who assisted and said a Team Leader would call me within 24hours and that the reversal request had been logged incorrectly. It would be recaptured and I wouldn't wait the 3-5 working days. On 4/12/2015 I called again and have been on hold for 20 minutes and counting.Probably waiting for me to disconnect!