CJ
Colleen J

1 reviews | Active since Jun 2015

29 Jun 2015, 11:18

LACK COMPASSION FOR THEIR CLIENTS

I have been a client of Standard Banks for 35 years...sadly I have lost clients in 2011 and being a freelance rep which has resulted in me battling to maintain accounts with Std Bank.and other banks...The other banks showed compassion and I thank them for that and even dropped the interest to help me to get my accounts down and my accounts have come down well with other banks BUT NOT STANDARD BANK THEY JUST KEPT LOADING INTEREST <br> They have put me into so much debt now and when I approached them they suggested my house be sold or go under debt review..which I told them in 2011 would not work as that put me into debt then and now 2015 the same situation has occurred I have lost business to BEE and Chinese imports and I am so tired of telling the same story over to hundreds of consultants and it all falls on deaf ears..so for those who are clients of Standard bank and in financial difficulty dont waste your time with letters or phone calls they are not interested they will give you the same treatment and advise.. they will just carry on loading interest and compassion is not a word they understand..or show towards their clients...BEWARE

0
Replies (1)
Standard Bank
Standard Bank's reply02 Jul 2015, 13:15
Official
Hello Colleen Jennifer,

I refer to our telephonic conversation and confirm that the matter has been addressed.

Thanks,

Nkululeko Sithole
Complaints Resolution Centre
***