MJ
Monique J
1 reviews | Active since Feb 2022
19 Jul 2023, 07:06
********l charges on personal accounts.*****.
And here we still are,19 July,AND STILL NO RESPONSE FROM STANDARD BANK. This bank should bebinvestigated as they are commiting ***** by charging interrest and charges to clients accounts even when it was paid for already !!!! we are now ongoing with this since 12 June,standard bank added 12months off interrest and charges to all my accounts ********ly as this has been paid for in a lump sum by our insurance,this very same mistake Std bank did to our accounts in 2022 aswell,and with no issues they corrected it within in a week,NOW THEY MADE THE VERY SAME MISTAKE AND REFUSES TO CORRECT IT BY WRITING BACK THE INTERREST THEY DOUBLE CHARGED,ITS MORE THAN R40THOUSAND THEY ARE BASICLY *****EING FROM US AS THEY CHARGED IT TO OUR ACCOUNT BUT IT WAS ALREADY PAID FOR.now they charge it twice with no right and refuse to correct it.We even underlined this for them in their own contract but still they refuse to correct there errors. We are coming to the conclusion that it was not an error and that std are just *****ing our money on purpose.I advised with a legal team and the legal team suggests we hand over all correspondence about this issue over to an attorney as std bank are being ***** and charging us interrest and charges worth r20thousand without any rights.and simply ignoring our emails,messages and phonecalls,they are now taking our money with zero concerns and just charging as they want to.this is breach of contract from std bank and ********l charges wich needs to end NOW. When will std bank STOP *****ing our money,refund the charges they had no right to double charge and start giving customer service?????it seems at this point if you have any problems with this bank,appoint a lawyer because std bank team will not correct their mistakes,almost 2months that we are trying to get our accounts corrected.
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
19 Jul 2023, 07:11Good Day Monique
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Jul 2023, 07:11
Official
Good Day Monique
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
MJ
Monique J's updateReviewer Update
20 Jul 2023, 07:2020 July.Still abselute no attemp from Standard bank to solve this matter and write back the amount of thousands of rands of interrest and charges they double charged to my accounts with zero authority.
Since this matter has been ongoing now since 12June and getting no results,I advised with my legal ream yesterday.As with everything I need funds to pay the lawfirm to take this on and therefore I have no choise than to wait till month end to be able to pay the legal team for there services,but,as I was already informed by the lawfirm,it will definitely not be waisted money....infact........SO,this will now be up to Standard bank to contact me and send me statements to show that they actualy did their work and wrote back all the incorrected errors of double charges they added to my accounts over 12months wich was already paid for,the 12 months interrest and charges was paid by my insurance as a lump sum on all accounts and the accounts was supposed to remain dominent but instead std bank double charged the interrest every month,Std bank now has the oppertunity to write back all these incorrect double charges by latest 25 July OR I WILL CONTINUE TAKING ACTION AND TAKE THIS MATTER TO COURT AS MY LEGAL TEAM ADVISED ME TO DO.Patiently awaiting for std responce!!!!
Warm Regards.
Since this matter has been ongoing now since 12June and getting no results,I advised with my legal ream yesterday.As with everything I need funds to pay the lawfirm to take this on and therefore I have no choise than to wait till month end to be able to pay the legal team for there services,but,as I was already informed by the lawfirm,it will definitely not be waisted money....infact........SO,this will now be up to Standard bank to contact me and send me statements to show that they actualy did their work and wrote back all the incorrected errors of double charges they added to my accounts over 12months wich was already paid for,the 12 months interrest and charges was paid by my insurance as a lump sum on all accounts and the accounts was supposed to remain dominent but instead std bank double charged the interrest every month,Std bank now has the oppertunity to write back all these incorrect double charges by latest 25 July OR I WILL CONTINUE TAKING ACTION AND TAKE THIS MATTER TO COURT AS MY LEGAL TEAM ADVISED ME TO DO.Patiently awaiting for std responce!!!!
Warm Regards.
MJ
Monique J's update20 Jul 2023, 07:20
Reviewer Update
20 July.Still abselute no attemp from Standard bank to solve this matter and write back the amount of thousands of rands of interrest and charges they double charged to my accounts with zero authority.
Since this matter has been ongoing now since 12June and getting no results,I advised with my legal ream yesterday.As with everything I need funds to pay the lawfirm to take this on and therefore I have no choise than to wait till month end to be able to pay the legal team for there services,but,as I was already informed by the lawfirm,it will definitely not be waisted money....infact........SO,this will now be up to Standard bank to contact me and send me statements to show that they actualy did their work and wrote back all the incorrected errors of double charges they added to my accounts over 12months wich was already paid for,the 12 months interrest and charges was paid by my insurance as a lump sum on all accounts and the accounts was supposed to remain dominent but instead std bank double charged the interrest every month,Std bank now has the oppertunity to write back all these incorrect double charges by latest 25 July OR I WILL CONTINUE TAKING ACTION AND TAKE THIS MATTER TO COURT AS MY LEGAL TEAM ADVISED ME TO DO.Patiently awaiting for std responce!!!!
Warm Regards.
Since this matter has been ongoing now since 12June and getting no results,I advised with my legal ream yesterday.As with everything I need funds to pay the lawfirm to take this on and therefore I have no choise than to wait till month end to be able to pay the legal team for there services,but,as I was already informed by the lawfirm,it will definitely not be waisted money....infact........SO,this will now be up to Standard bank to contact me and send me statements to show that they actualy did their work and wrote back all the incorrected errors of double charges they added to my accounts over 12months wich was already paid for,the 12 months interrest and charges was paid by my insurance as a lump sum on all accounts and the accounts was supposed to remain dominent but instead std bank double charged the interrest every month,Std bank now has the oppertunity to write back all these incorrect double charges by latest 25 July OR I WILL CONTINUE TAKING ACTION AND TAKE THIS MATTER TO COURT AS MY LEGAL TEAM ADVISED ME TO DO.Patiently awaiting for std responce!!!!
Warm Regards.
Standard Bank's replyOfficial
20 Jul 2023, 07:35Dear Monique
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jul 2023, 07:35
Official
Dear Monique
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
MJ
Monique J's updateReviewer Update
24 Jul 2023, 06:59Since Hello Peter asked for an update,here I am updating.
STILL NO CUSTOMER SERVICE.
STILL NO CUSTOMER CARE.
STILL NO FEEDBACK OR RESPONCE.
STILL NO REFUND OF MY MONEY TAKEN BY THE BANK.
HELLO PETER TEAM CALLED ME ON 20TH JULY TO GET FULL STORY,BUT THATS IT,STILL ABSELUTELY NOTHING FROM STANDARD BANK.INFACT THEY EVEN ADDED MORE INTERREST AND CHARGES ON ALL MY ACCOUNTS AGAIN....12 MONTHS OF INTERREST AND CHARGES THEY CHARGED DOUBLE TO ME ACCOUNT *******Y.ITS VERY CLEAR THAT THIS BANK IS EAGER TO GET THEIR FINGERS IN YOUR POCKETS BY CHARGING WRONGFULL CHARGES AND JUST TAKE AND TAKE YOUR MONEY AND DISSAPEAR WHEN YOU WANT IT BACK.THIS BANK WILL GET YOU BANKRUPTED DUE TO ********L INTERRESTS AND CHARGES THAT YOU PAID FOR ALREADY,THEN WILL JUST TAKE MORE AND MORE AND MORE.WORST BANK EVER!!!!!!!!!
STILL NO CUSTOMER SERVICE.
STILL NO CUSTOMER CARE.
STILL NO FEEDBACK OR RESPONCE.
STILL NO REFUND OF MY MONEY TAKEN BY THE BANK.
HELLO PETER TEAM CALLED ME ON 20TH JULY TO GET FULL STORY,BUT THATS IT,STILL ABSELUTELY NOTHING FROM STANDARD BANK.INFACT THEY EVEN ADDED MORE INTERREST AND CHARGES ON ALL MY ACCOUNTS AGAIN....12 MONTHS OF INTERREST AND CHARGES THEY CHARGED DOUBLE TO ME ACCOUNT *******Y.ITS VERY CLEAR THAT THIS BANK IS EAGER TO GET THEIR FINGERS IN YOUR POCKETS BY CHARGING WRONGFULL CHARGES AND JUST TAKE AND TAKE YOUR MONEY AND DISSAPEAR WHEN YOU WANT IT BACK.THIS BANK WILL GET YOU BANKRUPTED DUE TO ********L INTERRESTS AND CHARGES THAT YOU PAID FOR ALREADY,THEN WILL JUST TAKE MORE AND MORE AND MORE.WORST BANK EVER!!!!!!!!!
MJ
Monique J's update24 Jul 2023, 06:59
Reviewer Update
Since Hello Peter asked for an update,here I am updating.
STILL NO CUSTOMER SERVICE.
STILL NO CUSTOMER CARE.
STILL NO FEEDBACK OR RESPONCE.
STILL NO REFUND OF MY MONEY TAKEN BY THE BANK.
HELLO PETER TEAM CALLED ME ON 20TH JULY TO GET FULL STORY,BUT THATS IT,STILL ABSELUTELY NOTHING FROM STANDARD BANK.INFACT THEY EVEN ADDED MORE INTERREST AND CHARGES ON ALL MY ACCOUNTS AGAIN....12 MONTHS OF INTERREST AND CHARGES THEY CHARGED DOUBLE TO ME ACCOUNT *******Y.ITS VERY CLEAR THAT THIS BANK IS EAGER TO GET THEIR FINGERS IN YOUR POCKETS BY CHARGING WRONGFULL CHARGES AND JUST TAKE AND TAKE YOUR MONEY AND DISSAPEAR WHEN YOU WANT IT BACK.THIS BANK WILL GET YOU BANKRUPTED DUE TO ********L INTERRESTS AND CHARGES THAT YOU PAID FOR ALREADY,THEN WILL JUST TAKE MORE AND MORE AND MORE.WORST BANK EVER!!!!!!!!!
STILL NO CUSTOMER SERVICE.
STILL NO CUSTOMER CARE.
STILL NO FEEDBACK OR RESPONCE.
STILL NO REFUND OF MY MONEY TAKEN BY THE BANK.
HELLO PETER TEAM CALLED ME ON 20TH JULY TO GET FULL STORY,BUT THATS IT,STILL ABSELUTELY NOTHING FROM STANDARD BANK.INFACT THEY EVEN ADDED MORE INTERREST AND CHARGES ON ALL MY ACCOUNTS AGAIN....12 MONTHS OF INTERREST AND CHARGES THEY CHARGED DOUBLE TO ME ACCOUNT *******Y.ITS VERY CLEAR THAT THIS BANK IS EAGER TO GET THEIR FINGERS IN YOUR POCKETS BY CHARGING WRONGFULL CHARGES AND JUST TAKE AND TAKE YOUR MONEY AND DISSAPEAR WHEN YOU WANT IT BACK.THIS BANK WILL GET YOU BANKRUPTED DUE TO ********L INTERRESTS AND CHARGES THAT YOU PAID FOR ALREADY,THEN WILL JUST TAKE MORE AND MORE AND MORE.WORST BANK EVER!!!!!!!!!
Standard Bank's replyOfficial
24 Jul 2023, 07:35Hi Monique
Thank you for getting back to us. We apologise for the delay. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We apologise for the delay. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jul 2023, 07:35
Official
Hi Monique
Thank you for getting back to us. We apologise for the delay. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We apologise for the delay. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
MJ
Monique J's updateReviewer Update
26 Jul 2023, 07:11And still.....25July.......STILL ABSELUTELY NOTHING.no phonecall,no results,no reply,no feedback,simply just nothing still from Standard bank.
Its a circus not a bank.
A circus that takes their clients money and refuses to give it back.
Atleast now its month end in a few days,so I can hand this bizarreness over to my legal team.Coz clearly Standard bank doesnt give a damn and they think they are above the law and think they have the right to just take and take and take money from their clients without any concequences.WORST BANK EVER.
Its a circus not a bank.
A circus that takes their clients money and refuses to give it back.
Atleast now its month end in a few days,so I can hand this bizarreness over to my legal team.Coz clearly Standard bank doesnt give a damn and they think they are above the law and think they have the right to just take and take and take money from their clients without any concequences.WORST BANK EVER.
MJ
Monique J's update26 Jul 2023, 07:11
Reviewer Update
And still.....25July.......STILL ABSELUTELY NOTHING.no phonecall,no results,no reply,no feedback,simply just nothing still from Standard bank.
Its a circus not a bank.
A circus that takes their clients money and refuses to give it back.
Atleast now its month end in a few days,so I can hand this bizarreness over to my legal team.Coz clearly Standard bank doesnt give a damn and they think they are above the law and think they have the right to just take and take and take money from their clients without any concequences.WORST BANK EVER.
Its a circus not a bank.
A circus that takes their clients money and refuses to give it back.
Atleast now its month end in a few days,so I can hand this bizarreness over to my legal team.Coz clearly Standard bank doesnt give a damn and they think they are above the law and think they have the right to just take and take and take money from their clients without any concequences.WORST BANK EVER.
Standard Bank's replyOfficial
26 Jul 2023, 08:05Hi Monique
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Jul 2023, 08:05
Official
Hi Monique
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
MJ
Monique J's updateReviewer Update
01 Aug 2023, 06:35Since nothing happened as off yet since 12 June,nothing but back and forth phonecalls and emails but still nothing is resolved as every phonecall if from a different person and I have to explain the entire concern again just to hear- "i will come back to you,untill a few days later and I have to explain to the next person,.its now clear that Standard bank is not attending to this and litteraly s****ing for any and all excuses to not write back my money they had no right to charge,I WILL BE HANDING THIS ISSUE OVER TO THE OMBIDSMAN TODAY FOR ASSISTANCE INSTEAD.
MJ
Monique J's update01 Aug 2023, 06:35
Reviewer Update
Since nothing happened as off yet since 12 June,nothing but back and forth phonecalls and emails but still nothing is resolved as every phonecall if from a different person and I have to explain the entire concern again just to hear- "i will come back to you,untill a few days later and I have to explain to the next person,.its now clear that Standard bank is not attending to this and litteraly s****ing for any and all excuses to not write back my money they had no right to charge,I WILL BE HANDING THIS ISSUE OVER TO THE OMBIDSMAN TODAY FOR ASSISTANCE INSTEAD.
Standard Bank's replyOfficial
01 Aug 2023, 07:21Good Day
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Aug 2023, 07:21
Official
Good Day
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***