RE
Renaldo E
1 reviews | Active since Jun 2025
19 Aug 2026, 17:51
KYC protocol is not up to "Standard"
Good day Standard Bank smployee, send me a FICA form with the wrong information, already filled in. The they also make what feels like a threat, to conduct a site visit, after I signed their FICA form.
I do not want to supply Standard Bank with personal information, as my information kept.on their "system" is not safe from hackkers..
I trust Standard Bank will inform their staff how and when to conduct KYC surveys. I think "site visists" sounds more than a threat, than an effort to close an account.
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Replies (1)Standard Bank's replyOfficial
19 Aug 2026, 17:57Dear Renaldo,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Aug 2026, 17:57
Official
Dear Renaldo,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
