CL
Chantelle L

1 reviews | Active since Jul 2016

04 Jul 2016, 07:10

KYC outstanding...

<p>My bond was registered 3 months ago. I wanted to apply for an Accessbond but cannot since KYC is outstanding. How can this be when all the KYC documents had to be submitted before registration could take place. Now I have to supply everything again!! Totally Unacceptable!!!!!</p>

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Replies (3)
Standard Bank
Standard Bank's reply04 Jul 2016, 11:08
Official

Good day Chantelle Labuschagne

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********
Standard Bank
Standard Bank's reply04 Jul 2016, 12:22
Official

Good day Chantelle Labuschagne

Matter has been acknowledged and is receiving attention.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********

Standard Bank
Standard Bank's reply08 Jul 2016, 13:05
Official

Thank you for allowing us an opportunity to address your complaint. We value your feedback and continuous support. Kind regards Complaint Resolution Centre *** ********** (fax) **********