Kuils River Branch Manager

After being to the Kuils River branch 4 TIMES for the same thing due to the incompetence of SOME employees. I was met with the coldest,most unfriendly branch manager Ryan Nitsckie. No apology for the inconvenience they caused me.HE seemed more annoyed that I complained at Head Office. As a client I felt unheard and brushed to the side like he had better things to do with his time. I'm truly disappointed by the service and communication (or lack there of) from Standard Bank. I left the branch feeling even more frustrated. You need a better representative to be the face of the brand. He has no people skills. I was told by HIS EMPLOYEE/COLLEAGUE to ask for him specifically once I get to the branch and he said to me. AND I QUOTE " I don't do the work" they do. He then asked someone else to assist me. No customer care whatsoever