Kollonade Standard Bank-NOT WORTH IT

Yesterday the 6th of December, I went to the Standard bank Kollonade branch. Needless to say that to date this is the worst service I have ever experienced. I understand that there are measures in place due to COVID-19 however I can not understand why it took me 3 hours of waiting to get into the branch. When I eventually got into the branch it took another hour to be helped. I personally bank with Capitec and even with their covid protocols, I have never had to wait for an hour to be helped. The queue eventually became so long that by 3:30 pm(note that this is the new closing time) people turned around to leave who like me were standing in the same queue for +- 2-3 hours. BONUS point, chairs are put out so that you can sit on them, but not one chair between persons moving were sanitized. The staff also didn't seem to be keen on assisting people.