JT
John T
1 reviews | Active since Mar 2009
06 Sept 2019, 07:44
Kokstad Standard bank ATMs seldom work for deposit.
Standard Bank Kokstad ATM's are always broken and offline for deposits. Despite numerous e-mails nothing is ever done to correct this bad state of affairs. They never spend money on upgrading despite their exorbitant bank charges. For the past two weeks they have been off and on. Few people can bank and are forced to go inside to stand in line and again forced to pay high deposit fees. Why is nothing being done to rectify this situation? Disgusting service. No other bank in town offer the same level of incompetence.
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Replies (3)
Standard Bank's replyOfficial
06 Sept 2019, 11:00Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply06 Sept 2019, 11:00
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
09 Sept 2019, 14:26Dear John Taylor
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply09 Sept 2019, 14:26
Official
Dear John Taylor
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
JT
John T's updateReviewer Update
09 Sept 2019, 18:45It is all very well and good apologising, that does not help.
The machines were off again this morning and again yesterday.
Stop saying sorry and fix the damn things!
The machines were off again this morning and again yesterday.
Stop saying sorry and fix the damn things!
JT
John T's update09 Sept 2019, 18:45
Reviewer Update
It is all very well and good apologising, that does not help.
The machines were off again this morning and again yesterday.
Stop saying sorry and fix the damn things!
The machines were off again this morning and again yesterday.
Stop saying sorry and fix the damn things!