King price warranty

So dissappoited with King Price insurace submitted claim for my left window that was not opening dubmited all required doc lady come to me that i must wait for the assesor when call to resend docs plus updated page srvice book a wk follow send decline lettter call client servises to cancell polce i was advise mot cancel but to ask for voice recording the first time i appliied follow up the guy confirm policy should cover me follow up call ignored talks behing call again lady sharon from legal try to transfer call to retenssion the call was ringing for an our with no answer service is pathetic