PL
Palesa L

1 reviews | Active since Apr 2014

23 Apr 2022, 10:12

Kill your business by banking with this bank

This bank is killing my business, the livelihood of my staff and has left me hanging.

I opened a business account with this pitiful bank in hopes that I will then receive payments for orders. One of my big clients is Takealot. I receive a payment from Takealot and they decided to lock my account without informing me or try to verify the payment with me. I noticed the account was locked when was buying supplies for the business and when I swiped the card it declined and decline reason was "Lost/****** card". Imagine the embarrassment. Now I seemed like a *****. I went to the branch after waiting hours to know the reason for the card declines. I find out my account is locked, can't access funds, can't pay suppliers, can't pay staff. I had to submit invoices and bank statements from Absa to prove that the funds are legit. Branch manager would tell me they need to verify bank statements I submitted with Absa then they will unlock my account. He'd say he'd call me around 10am the next day to update me about my account and nothing!

Now I can't buy stock, I can't pay staff and other business expenses and this bank isn't helping

0
Replies (2)
Standard Bank
Standard Bank's reply25 Apr 2022, 13:34
Official
Hello Palesa

Thank you for posting your comments. 

Your matter was escalated accordingly.  

We will revert to you as soon as possible. 

Kind Regards
   
Standard Bank Help Centre 
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Standard Bank
Standard Bank's reply28 Apr 2022, 16:55
Official
Hello Palesa
  
We assure you that as an organization we are committed to providing the best possible service .

We apologize for the inconvenience and undue frustration, this has caused.  

We are glad your matter has been resolved and we greatly appreciate your continued support.
 
Kind Regards

Standard Bank Help Centre 
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