DW
Douglas W
1 reviews | Active since Mar 2010
04 Jul 2024, 13:07
Kicks you in the teeth for loyalty
I have been with this bank for way over 10 years. But they treat their loyal clients like *******. As it is proven, Standard Bank services are shockingly poor. This is after my last complaint about their non services and incompetence. I asked to be emailed and they reduced. They then sent an email to confirm they would take it further but never made contact. I should just take it as a hint and close my account and go to the banking service where they send me, when their ATM doesn't work.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
04 Jul 2024, 13:10Good day Douglas
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Jul 2024, 13:10
Official
Good day Douglas
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
DW
Douglas W's updateReviewer Update
08 Jul 2024, 21:44Nothing again as usual. You must train your staff instead of hiding behind the old trick thinking you are too powerful that your own clients, so no need to bother
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DW
Douglas W's update08 Jul 2024, 21:44
Reviewer Update
Nothing again as usual. You must train your staff instead of hiding behind the old trick thinking you are too powerful that your own clients, so no need to bother
.
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Standard Bank's replyOfficial
09 Jul 2024, 08:29Hi Douglas
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Jul 2024, 08:29
Official
Hi Douglas
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***