Kicking the customer while he is down - Punitive fees

I have been with Standard Bank for probably 25 years. I will be putting plans in place to move during the course of this year.

I had a cashflow issue this month due to unforseen expenses and timing of money coming in....

I had debit orders bounce. Standard bank, takes this opportunity to profit to the tune of R910 in fees. This is not customer service or caring for your client.

And these deductions happened 20+ days after the fact. Save the one in which Telkom tried to do a double deduction in the middle of the month. They nailed that one immediately.

Profiting off financially stretched customers is despicable.