DK
Desivan K

1 reviews | Active since Aug 2014

28 Sept 2017, 09:51

Kicked to the grave we hit financial problems

I write this with great disappointment and regret for the manner in which i have been treated by standard bank, i have been a client with the bank for 8 years now, i started with a normal savings account, then silver card, then gold and then Prestige, I owe standard bank a lot for assisting me and when needed loans.

I understand that I have defaulted due to financial problems for the last 3 months, I have been handed over to the attorneys for collection, and the attorneys are really stressing me out by saying that i will be blacklisted for 30 years, i am only 32 years old, when will i buy a house or car, can you kindly assist if recalling back my account to standard.

Please I have been really struggling and I don’t know how to report my account, all I can do is pay my installment. I have sent numerous letters notifying standard bank, but no physical evidence of the bank contacting me formally was done, i agree that the bank says they have been trying to call, but my phone has a speaker problem, sometimes doe not work well

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Replies (3)
Standard Bank
Standard Bank's reply28 Sept 2017, 15:13
Official

Dear Desivan

Thank you for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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DK
Desivan K's update21 Nov 2017, 15:55
Reviewer Update
Standard bank wants to cripple me, i have made arrangements with the attorney to pay R2000 towards my loan account, and apparently they say they client standard banks wants more money else they will blacklist me for 30 years
Standard Bank
Standard Bank's reply22 Nov 2017, 05:26
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Simphiwe Mtolo

Complaint Resolution Centre
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