Kgothatso cannot advise monthly amount due on Standard Card

Kgothatso of Standard Bank Card division. I rang asking for the closing balance to pay in order to avoid interest charges. This man could not answer the question, and it took 20 minutes on a cell phone trying to get this information. This is all because Standard Bank card stopped posting my statements. They instead send them in some EMC format I do not know the codes to open it. All I wanted was the amount I had to pay because their new internet banking profile doesn't show the closing balance as before. I cannot even sign in on the old way, it redirects me to the new, yet doesn't provide the same information. I asked Kgothatso to get his supervisor to phone me with the answer....and I still wait for how much to pay them! Then he intentionally cuts me off when I raise my voice, can he not just tell me how much I have to pay before the 5th March 2018?!!! Sadly, what has the staff of Standard Bank come to.....I was once a proud employee back in the 80's when they didn't ask you such personal questions to verify the authenticity of you as the caller, that you get them wrong!!! Either their information is so wrong, that I on my honour answered the truth, and failed my own authentication process!!! I even told them up front, don't ask about if I was part of a "named" company, as it was in the 1800's and I was just a silent 1% SA shareholder, and the company never traded, it was merely registered. How do I go about having that removed from the authentication process, as I do not know the answer and have no records whatsoever of that information.

The point remains, how much money do I owe you Standard Bank Card Division before 5th March 2018?