1 reviews | Active since Jan 2016
Keys Returned but with something missing
Visited the Fourways Branch to get a Statement on 21/09/2017. Left my keys at the enquiries counter. I realized this after 10 minutes and returned to the bank. My keys had been found... except that a USB DRIVE attached to the keys was missing. The explanation given was that a "Chinese Lady" had handed them in!
I find this strange as why would a customer hand them in when they were at the enquiries counter. So this mysterious Lady also took my USB ....
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Regards
Best regards,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers as well as your contact number in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Best regards,
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Best regards,
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Best regards,