key holder

Item: Standard Bank
Rating: 2
Author: Manie G

The Staff member that has the key to the bank card drawer is not at work at ten in the morning. why is the key not kept at the branch? I have now wasted an hour and a half of my day waiting to get a bank card. Unacceptable.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

18 Jun 2020, 11:39

Dear Manie

Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
**********
********** (fax)
***********

Standard Bank's reply18 Jun 2020, 11:39

Official

Dear Manie

Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
**********
********** (fax)
***********

Manie G's updateReviewer Update

22 Jun 2020, 09:57

How long does it take to investigate a complaint? it's a simple matter, the staff member was not at work at the time that they were supposed to be there, and i don't have my card as a result.

Manie G's update22 Jun 2020, 09:57

Reviewer Update

How long does it take to investigate a complaint? it's a simple matter, the staff member was not at work at the time that they were supposed to be there, and i don't have my card as a result.

Standard Bank's replyOfficial

30 Jun 2020, 15:55

Dear Manie

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Whitney Marope
Complaint Resolution Centre
0860 101 10

Standard Bank's reply30 Jun 2020, 15:55

Official