1 reviews | Active since Sept 2016
Kept my ID and would not confirm they have it.
I needed to collect a new card at SB Tygervalley while on holiday in Cape Town in March (Easter). I thought I lost my ID there and needed it urgently to vote in elections. I contacted the bank via chat in the app, calling the call centre and via email with the private banker. No one could find this card and the private banker said they were waiting for feedback from the branch manager. I followed up continuously with no response. I eventually app**** for a new ID and registered on SAPRS for ***** prevention. Today, 4 months later the branch called to say they still have my ID and are still waiting for me to collect. They even confirmed the name of the private banker who they gave this information to. What is the point of a private banker if the simplest and quite important things are not done?
Private Banker: Yusuf Khan
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
It has been verified by our Branch Leadership team that this issue was handled and resolved.
I hope this allays your immediate worries, and I appreciate you giving me this chance to respond to your concerns.
Continue to have a wonderful day.
Kindest regards
Standard Bank Hello Peter Team
***
It has been verified by our Branch Leadership team that this issue was handled and resolved.
I hope this allays your immediate worries, and I appreciate you giving me this chance to respond to your concerns.
Continue to have a wonderful day.
Kindest regards
Standard Bank Hello Peter Team
***