1 reviews | Active since Dec 2016

05 Jul 2018, 14:47

Kenilworth Standard Bank

I went into Standard bank and went to the help desk. I waited while this man flirted with this girl for 5 minutes. When she left he proceeded to ask me what I needed help with. I wanted to check if my new bank cards had arrived - it had been 3 weeks and no one had called me yet. As he said he will check on the system, and elderly man (65) walks up to the desk and this guy who knows him starts having this big conversation with him - and I thought to myself that I am not going to wait for this - and I left. The help desk guy was so unprofessional! I have had this issue at Kenilworth Centre before - its like the butt hole of shopping centres - I would recommend people to avoid going there and try Cavendish

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Replies (3)
Standard Bank
Standard Bank's reply06 Jul 2018, 09:06
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply10 Jul 2018, 13:37
Official

Dear Jennifer Palos

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply13 Jul 2018, 10:18
Official

Dear Jennifer Palos

Thank you for posting your comments.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen

Complaint Resolution Centre

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