TS
Tania S

1 reviews | Active since Oct 2016

03 May 2018, 09:59

Keep your site simple stop upgrating all the time!

Can the people of the IT department please stop to "upgrade" and change the websites every other day! Maybe you enjoy the new upgrades ect but your customers actualy have work to do and don't have the time and enegy to learn your new sites every week! We make misktakes because buttons are moving ect ect even the people that are working IN Standarbank can't keep up with all the changes, everytime we tink now we know the site, you cange it again, use your imagination on places where it does not involve your customers. We do not have time to figure out your new sites. KEEP IT SIMPLE,you do not impress us with your fancy new links or buttons, keep it basic and simple please!!!

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Replies (1)
Standard Bank
Standard Bank's reply03 May 2018, 11:14
Official

Dear Tania Strauss

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Regards,

Complaint Resolution Centre

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