SR
SOS R
1 reviews | Active since Mar 2009
03 Jan 2020, 10:38
KEEP YOUR CARD
This is just a bad start, I just got back from two of your branches who are both out of sim cards and was advised to give you guys a call to order, I called and they referred me to online and now I see I have to pay delivery fee? maybe if I didnt go to two of your branches, I would understand, so why must I pay for this when your branches ran out of sim cards? please help me understand
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Replies (2)
Standard Bank's replyOfficial
03 Jan 2020, 10:47Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Jan 2020, 10:47
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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SR
SOS R's updateReviewer Update
07 Jan 2020, 11:06I see that as a matter of urgency is still not addressed/resolved since the 3rd, this is honestly disappointing to say the least
SR
SOS R's update07 Jan 2020, 11:06
Reviewer Update
I see that as a matter of urgency is still not addressed/resolved since the 3rd, this is honestly disappointing to say the least