Keep receiving postal mail for Deceased Standard Bank client who used to live at mom's address

<p>I don't think Standard Bank should be classified as a company who responds on this forum if they only respond to 1 review in every 20 or 30. </p> <p> </p> <p>I do not know they criteria they use to reply to one or 2 reviews a week and ignore all the others. </p> <p> </p> <p>They also don't reply to emails!!!</p> <p> </p> <p>Nevertheless, here I go again.</p> <p> </p> <p>I keep getting postal mail for a former tenant at my mom's address (the Standard Bank client) who I have heard is now deceased.</p> <p> </p> <p>Then as a courtesy, I contacted Standard Bank to advise that their client, to whom they keep sending postal mail, doesn't live at the address and is deceased, as I had heard.</p> <p> </p> <p>Then instead of thanking me for the courtesy and following up with the FAMILY OF THE DECEASED CLIENT, as any logical interpretation would conclude, I receive an email from a Cindy Campbell (from GSS Group Shared Services / Admin officer-Deceased Estate) that unless I submit all the documents relating to the deceased, there is nothing they can do about the matter!!!</p> <p> </p> <p>Clearly this person did not bother read my email!!</p> <p> </p> <p>I AM NOT FAMILY!!! I DO NOT HAVE DEATH CERTIFICATES, POWER OF ATTORNEY, EXECUTOR & UNDERTAKER INFO. THIS PERSON IS A STRANGER TO ME!!! STANDARD BANK KEEPS SENDING THEM MAIL AND FILLING UP MY MOM'S POSTBOX!!!</p> <p> </p> <p>Thus seeing as my first courteous request to Standard Bank to sort this out was met such unhelpfulness and absurdity, I have to turn to this forum.</p> <p> </p> <p>PLEASE CAN STANDARD BANK STOP ALL POSTAL MAIL to the former tenant at my mom's address (i.e a person effectively a stranger to me) and advise their staff that they should refrain from sending illogical emails requesting death documents from strangers, that should be properly directed to the client's family instead!</p>