Keep getting different balances from the bank each time I want to close my account!

<p>This is a second complaint before I contact the banking ombudsman. early in December I called into Standard Bank to find out what my balance was, I was told it was R14 600+, I then use a portion of my bonus and settled this, I went into the bank to close the account and was told I still owed R2950! When I told the man at Standard Bank (Deano Adams) in canal walk what had happened he simply said there was nothing he could do and that I would have to pay the money to close and settle the account and if I pay and close the account before the 31/12/16 there would be no interest! Please listen to the last call on my profile you will hear that I paid the exact balance your call centre agent quoted me. I lodged a complaint and a Serisha Nagan emailed me on the 19/12/16 to ask for my ID number which I responded with the same day, to date I have sent her 2 follow up emails asking what is going on, no replies. I eventually paid the R2950 (the exact amount quoted by Deano Adams to close the account) because I wanted this account closed now more than ever, I went to the standard bank at N1 on the 30/12/16 ONLY TO BE TOLD I STILL OWE R173.00 INTEREST! I paid that interest and was told they may also be R95 bank charges but they would phone me back. Aviwe at Standard Bank promised to call me bank to let me know but she hasnt. I want to know what is going on?!</p>