keep deleting my beneficiaries

MTN beneficiary deleted

1 5 A review of Standard Bank by Jacyn13 on 22 May 2017 Share Comment Report MTN beneficiary deleted

I got an SMS notification that my beneficiary for MTN had been deleted because the incorrect reference was used, but this was the reference I used when I initially loaded the beneficiary and have used it in the past to make payment with no issues. Now I am unable to reload MTN as every reference I use comes back as invalid even though the details are correct as per MTN statements and confirmd with MTN telephonically and in store. Standard Bank has not even given any indication of what the correct reference or format to use is. Just a notification that the beneficiary cannot be loaded as it is incorrect. I just closed all my accounts with FNB because of poor service, now it looks like I will need to move from Standard Bank for the same reason. i pay this beneficiary every month this is not the first time this beneficiary was deleted by them and they have done same with cell c i I put the beneficiary back and it lasts long but then out of the blue its deleted without consulting me. just the sms. i needto pay the beneficiary today but standard decided todelete it just to make it difficult maybe