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Bongz S

1 reviews | Active since Sept 2017

22 Sept 2017, 22:09

Just to open my bank online statements

I am based in the UK and need to do my tax returns in the Uk. I have rental property in SA. For years Standard bank has been sending my encrypted bank statements. So nowni need to open them but they are not accepting my password. I have gone back to try and have the problem sorted out but they have just stopped responding to my emails. I have a reference number but that hasn't helped. I am so disappointed with their service. I don't want to have to pay R60 for every 3 months for statements going back to 2006. This is very unprofessional Standard bank

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Replies (7)
Standard Bank
Standard Bank's reply23 Sept 2017, 07:40
Official

¨Thank you for posting your comments.
¨An email was sent to you requesting further details.
¨Awaiting your response.
¨Kind regards
¨Complaint Resolution Centre
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Standard Bank
Standard Bank's reply23 Sept 2017, 07:40
Official

¨Thank you for posting your comments.
¨An email was sent to you requesting further details.
¨Awaiting your response.
¨Kind regards
¨Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply26 Sept 2017, 09:39
Official

Dear Bongz

Kindly refer to the email correspondence and provide the requested information.

Regards,

Complaint Resolution Centre

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BS
Bongz S's update29 Sept 2017, 12:55
Reviewer Update
This is crazy now. So someone was assigned my case, corresponded with me for 2 days and now has decided he won't respond to my emails. I said is still not resolved. Standard bank, I need my bank statements please. Jesus how hard can it be to sort such an easy problem out. I have banked with you for more than 20 years
BS
Bongz S's update04 Oct 2017, 23:42
Reviewer Update
I have been assigned a consultant Nkululeko who has just gone of on holiday for 2 weeks. He has kindly left me in the capable hands of Audrey who has not not bothered to get i touch so far. I have never been more frustrated with a bank as I have been now. All I want are my Bank Statements Standardbank. Maybe I need need to move my business elsewhere for you to see that I am really serious. I am so fed up now
Standard Bank
Standard Bank's reply05 Oct 2017, 02:11
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.


Kind regards

Clint Chetty


Complaint Resolution Centre

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BS
Bongz S's update08 May 2018, 21:07
Reviewer Update
Well I'm back again. Thank you Standard bank for sending me some of my bank Statements. I wrote back and supp**** dates and statement numbers of missing bank Statements to the person who was supposedly helping me. I have received no response to date. Seems i will always have to come to Hello Peter for a solution. All i want are my bank statements. Nothing else. Please guys.