just take money as you please

After purchasing my property in may 2014 it was required that i have a life cover policy in covering my amount due in case of something happening to me and i made it crystal clear that I do have life policies on which proof i sent! To my surprise I currently received a letter in the post of a premium increase due to the fact that I'm reaching a new age bracket (which on its own is ridiculous **************** its literally double amount) very surprised at this I contacted your people enquiring about it not even knowing that from that time period i have been paying for this! Five call agents and three times being asked for the same documents and nothing being sorted! I was informed that my voice recording was to be investigated as I am adamant I clearly said i do not want it and that I have my own life cover and not even any information on this has been returned to me!!<br> Basically you people have decided that's it! take the guys money even though he says no and i wonder how many other people this has been done to! I deeply regret doing business with you but unfortunately I have 28 years still to deal with you people as my feeling are you are plain ******s!And you owe me money back!