JUST SEND ME MY SETTLEMENT LETTER PLEASE!!!!!!!!

Me again, writing for the 4th time in two months about the same query. So yes, my mails were responded to and I was advised of the settlement amount which I settled immediately, this was on 17th of November. Two days later, I emailed Joseph Witticker requesting for a settlement letter, as usual no response, not even an acknowledgement of my mail, till today. To think that I thought he'd be better than Clint Petersen, sadly they are all the same, overpromise and underdeliver. I'm so over Standard bank. You'd swear they derive pleasure from frustrating clients.