Just plain bad service

I bought some airtime in Dec with Vodacom. The payments did not seem to go through successfully as I did not receive confirmation from standard bank but nor did it say on the Vodacom site that the payment had gone through. I tried a few more time but no confirmation. Next day I saw that 3 payments had gone out of my Standard Bank account but only one data bundle was allocated to my account. I contact Vodacom about this but they told me I must speak to standard bank to release the data. I spoke to Standard Bank in December but they told me it was Vodacom's issue. Anyway, during Jan I put a review on Hellopeter for Vodacom as I was getting nowhere with this situation. They did get back to me to advise me it was standard banks fault. I called Standard Bank back on 23 Jan and they opened a service request (number ********** 315) but to date Standard bank still have not refunded me the money. I do not want the data now as I have had to buy more since. How long does it take Standard Bank to sort this query out? Why must I put it on hellopeter to resolve this?