Just not getting my letter

2de complaint Im logging regarding this.On 04/03 I phoned and was informed my account *** is paid up and closed.I requested that they must forward me a letter stating this as I don't want nasty surprises in a few years time.They gave me this mail address and said they will forward me the letter: [Email Removed] I've send mails to this address ever since with no response.On 06/03 I phoned again *** and spoke to a Mandla and he requested their team leader Chrystal to also send a mail so that I can get my paid up letter.Well I'm still waiting for my letter as I don't trust Standard Bank when they say the account is closed - in a few months time of so then some of their extremely rude attorneys will phone again accusing me for not paying and threatening with legal action and blacklisting.<br> I want my paid up letter on this account and my status rectified on their system from bad dept to paid up as I have ever since I came out from dept counseling in 2012 made my monthly payments.<br> My mail address is: [Email Removed]