Just need proper and correct info.. Communication is key

Goodday My son is struggling since Saturday 26th July 2025 to release his trading funds. He opened his trading acc and linked it to his App. Afterwards we were told to wait 2-3business days. From the Trading department.

Wednesday after phoning again as that is the only way to make contact we were told everything is cleared, will get a call for security check before the release. No call back

We then phone back and we're told they busy processing the payment and between 6pm and 10pm the funds will reflect in the account, Nothing...

We phoned Thursday we were told funds will reflect during the day... After 15:00 we phoned again and we're told just wait it will reflect throughout the day still. We'll still Nothing

We phone again now this morning. And we're told again there's a high transaction volume and he will keep a eye on it and phone us back. Of which we know by now throughout the week no one phoned back and can vouch we will not get a call from him.

Its really frustrating not being able to take the word of a consultant or whoever it is that assist you via that phone call and the many calls we have to make to get feedback and it keep changes. Please assist if possible as we again now waiting on high transaction volumes for today and waiting for a call from them as they apparently have their eye on the transaction... So sad...