Just more incompetence

I received a phone call from Farrah Abraham at 16h22 yesterday afternoon, she informed me that I must go and see a Alma Smit at Standard Bank Nigel this morning, she said I would receive the cession cancellation letter and that part 6 on the Momentum Policy form would be completed. Imagine my total shock and disbelief when Ms Alma Smit informs me she knows nothing about it and sent an email to “legal” yesterday! Per her own admission she cannot assist me. I am most upset by this turn of events and Ms Alma Smit informs me I will not get response today and must wait another 48 hours! Today being a Friday, I assume the soonest I can expect a response is next week Tuesday! That is if I’m being optimistic. I am shocked and most disappointed with the lack of service received from Standard Bank. This issue is just passed from department to department with no one person knowing what the procedure is.