Just how much of a "Valued Customer" am I

<p>I wrote an email to the Prestige Banking email address on 29 April 2016 and within minutes received the system generated response addressed to "Dear Valued Customer" promising me that I would be responded to within 48 hours.</p> <p>Of course today, about 400 hours later I have yet to receive any response to my email. There is no point in contacting my Prestige Banker as the last one I was in contact with more than 2 years ago was completely useless and I've had no contact from any of them since. There is no point in trying to call Standard Bank because the only person you get to speak to is a call centre operator who is untrained to deal with anything other than standard queries!</p> <p>So Standard Bank, please let me know just how valued I am after being your client for more than 30 years, or is it time to look for a new banker?</p>