Just don't give a damn

<p>On 1 Feb 2017 at about 20h45 received an automated call from Standard Bank asking me to confirm certain details. I cancelled the call immediately. Then I noticed a message from Standard Bank asking me to confirm some transactions on my credit card, reply Y if All the below transactions are yours or N if any are not. Seeing that those are not my transactions, I rep**** immediately with N. Almost immediately a consultant called me back advising that there is suspicious transactions on my account and if any of those transactions were done by me. I confirmed NO and have no knowledge of transactions and I have my card in my possession. He immediately blocked my card and said that a new card has been ordered. He mentioned that none of those *****ulant transactions that were done on that day, were processed through my account. </p> <p><br />The next day 2 Feb, I checked my account, no signs of the *****ulant transactions. The following day 3 Feb, I checked again, no signs of the *****ulant transactions. On the same day, I done a transaction of R28400 which was successful on the account. The next morning, 4 Feb, I went to the shopping centre to do some purchases. As a precaution, I said let me check my available balance so that I know what I can spend. To my surprise, on my statement reflects all the *****ulant transactions and my account now being overdrawn.Questions started running through my head. How could the bank allowed for this to happen? What was the purpose of the initial engagement on 1 Feb?</p> <p> </p> <p>That Saturday morning, my ordeal started at 09h38 when I first contacted card division ***** detection department. Since that initial call, I have spoken to many people, being shunted around and no one providing solution to my problem. Been on the phone ever since, eventually speaking to a teamleader who informed me that he is escalating the matter to a senior manager and he will get the manager to contact me shortly. I asked the teamleader to cc me on the communcation to his senior manager and ensure that he contacts me urgently. He confirmed same and call terminated at 13h21. As of writing this on 6 Feb at 11h32, still waiting for that call from the manager.</p> <p><br /> It was a tormenting experience. No care in the world and the lack of assistance all the way. People simply hiding behind processess. To me, the bank is negligent, not reliable and trustworthy. I have lost confidence in the bank and there is always going to be this doubt of whether my assets are protected. There is many unanswered questions here. Their mess up has left me in a position of being unable to attend to my household needs. Not a nice feeling and situation</p>