1 reviews | Active since Jun 2016
Just don't care for their customers
<p>Why would you stop my card because of fica documents but you never let me know that I needed to update it. Every month I pay and every month I get my statement but NO mail or message or call to say I need to update otherwise they will lock my Card. Flew down to Durban and got stuck at airport at 1 am because I couldn't use my card. Kids had to sleep on ground. When I phoned in they said they can't help and I need to wait for bank to open to try and get it resolved. Standard Bank will be liable for All my bank costs and all the extra costs that the vehicle is costing me. You will also be compensating me for all the inconvenience caused because YOU didn't do your job. Been a loyal customer for long now and this is NOT service I'm paying for. </p>
Good day Andre Janse Van Vuuren
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Andre Janse Van Vuuren
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
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