Just close your bank. Your app, branches are just as useless

Standard Bank? Been with this bank for so many years, but I am close to closing all my accounts with them.

My mother and I picked up ***** activity on her account statement. We called the ***** department and spoke to a gentleman called Mandla, he informed us that this wasn’t a ***** activity (although the debit was not authorised), and we would need to contact general banking. Upon calling general banking, they informed us that we would need to visit a branch as there was nothing they could do over the phone.

We got to Standard Bank Wonderpark on the 3rd June and waited long queues and eventually we got assisted by Thembi (she was visiting the brach, but is from Laudium branch originally). Thembi told us that the matter would get sorted in 7 working days. To this day, nothing has been done.

We called the ***** department again (Rulani picked up) to log a new complaint/follow up on the ongoing case, and were told that general banking would assist us. There we were! Calling general banking again. Minenhle told us that a wrong form was filled in during our time with Thembi and we would need to drive all the way to Wonderpark again!!! The audacity!!! The incompetence!!!! For my mother to even get an sms saying the case has been resolved mean while nothing been done and no one even bothered to call her!

You think we have money and petrol for your nonsense wena Standard Bank and your Wonderpark branch people. Your bank app and telephone banking are just as useless if we need to go to the branch and still not be assisted when we get there because we are handed wrong forms! Nonsense!