J*
Jags ***
1 reviews | Active since Jul 2019
30 Sept 2025, 16:22
Just Baffled... ***
I'm at a loss for words... So Standard Bank takes it upon themselves to shove trust caller down app users' throats and doesn't even bother with consent, as per the Consumer Protection Act. Against POPIA, Standard bank seems to think they have the right to consumers' personal phone metadata.
So, rightfully, as a consumer, I get rid of the darned thing only to be told that access to my account got blocked because "uninstalling the app triggers a ***** alert"....
Someone please make it make sense?
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
30 Sept 2025, 16:43Good Afternoon
Thank you for bringing this issue to our attention.
Our team will look into this matter and we will be in touch with further feedback.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
Our team will look into this matter and we will be in touch with further feedback.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply30 Sept 2025, 16:43
Official
Good Afternoon
Thank you for bringing this issue to our attention.
Our team will look into this matter and we will be in touch with further feedback.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
Our team will look into this matter and we will be in touch with further feedback.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
J*
Jags ***'s updateReviewer Update
30 Sept 2025, 18:12How about giving users the option to choose whether they want their personal phone information exposed to you or not?
You had an incident less than a year ago and now you want access to more personal information by increasing user exposure? What business do you have wanting permission to access people's phones when they're just using the app?
Have you lost your faculties or are you just not clued up on POPIA rights to data minimisation?
You had an incident less than a year ago and now you want access to more personal information by increasing user exposure? What business do you have wanting permission to access people's phones when they're just using the app?
Have you lost your faculties or are you just not clued up on POPIA rights to data minimisation?
J*
Jags ***'s update30 Sept 2025, 18:12
Reviewer Update
How about giving users the option to choose whether they want their personal phone information exposed to you or not?
You had an incident less than a year ago and now you want access to more personal information by increasing user exposure? What business do you have wanting permission to access people's phones when they're just using the app?
Have you lost your faculties or are you just not clued up on POPIA rights to data minimisation?
You had an incident less than a year ago and now you want access to more personal information by increasing user exposure? What business do you have wanting permission to access people's phones when they're just using the app?
Have you lost your faculties or are you just not clued up on POPIA rights to data minimisation?
Standard Bank's replyOfficial
01 Oct 2025, 07:25Good day ,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply01 Oct 2025, 07:25
Official
Good day ,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's replyOfficial
01 Oct 2025, 17:12Good day
Our team tried calling but couldnt reach you.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team tried calling but couldnt reach you.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply01 Oct 2025, 17:12
Official
Good day
Our team tried calling but couldnt reach you.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team tried calling but couldnt reach you.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
J*
Jags ***'s updateReviewer Update
01 Oct 2025, 21:30Tomorrow morning before 10:00
J*
Jags ***'s update01 Oct 2025, 21:30
Reviewer Update
Tomorrow morning before 10:00
Standard Bank's replyOfficial
02 Oct 2025, 06:40Dear Jags,
Thank you, our team will be in touch.
Regards,
Standard Bank Hello Peter Team
***
Thank you, our team will be in touch.
Regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply02 Oct 2025, 06:40
Official
Dear Jags,
Thank you, our team will be in touch.
Regards,
Standard Bank Hello Peter Team
***
Thank you, our team will be in touch.
Regards,
Standard Bank Hello Peter Team
***
Best regards,
J*
Jags ***'s updateReviewer Update
02 Oct 2025, 08:32Can you please call after 15:00, something came up on my end.
Thanks
Thanks
J*
Jags ***'s update02 Oct 2025, 08:32
Reviewer Update
Can you please call after 15:00, something came up on my end.
Thanks
Thanks
Standard Bank's replyOfficial
02 Oct 2025, 10:25Hello Jags,
We have noted your request.
Our team will be reaching out at the requested time.
Kind Regards,
Standard Bank Hello Peter Team
***
We have noted your request.
Our team will be reaching out at the requested time.
Kind Regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply02 Oct 2025, 10:25
Official
Hello Jags,
We have noted your request.
Our team will be reaching out at the requested time.
Kind Regards,
Standard Bank Hello Peter Team
***
We have noted your request.
Our team will be reaching out at the requested time.
Kind Regards,
Standard Bank Hello Peter Team
***
Best regards,