Just an excuse to take somebody's hard earned momey

I have a client who paid me back in 2018 instant money. Im not able to access my momey without a pin. Im a massage parlour owner so therefore any man that has come to place would deny having any sort of dealings with me. How do i get money without getting a pin. The sender is denying any sort of transaction and now my R1000 is jus sitting there unused! Why cant it jus be like fnb ewallet why do i have to go through all of this ******* to get wats rightfully mine. This is ****************