KP
Karabo P
1 reviews | Active since May 2024
13 Jan 2026, 12:28
July 2025 ticket still unsolved
I logged a ticket/inquiry with SunBank SA in July 2025, and to date it has still not been resolved or even properly attended to. Despite the significant amount of time that has passed, I have received no meaningful feedback or completion of my request. It is now the new year, and I find this level of service extremely disappointing and unacceptable. Customers should not be left waiting for months without resolution or clear communication. I am requesting urgent assistance and closure of my long-outstanding ticket.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
13 Jan 2026, 12:36Dear Karabo
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Jan 2026, 12:36
Official
Dear Karabo
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
KP
Karabo P's updateReviewer Update
19 Jan 2026, 10:06Good day,
What's the Turn around time? I am still waiting
What's the Turn around time? I am still waiting
KP
Karabo P's update19 Jan 2026, 10:06
Reviewer Update
Good day,
What's the Turn around time? I am still waiting
What's the Turn around time? I am still waiting
Standard Bank's replyOfficial
22 Jan 2026, 10:22Dear Karabo
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Jan 2026, 10:22
Official
Dear Karabo
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
KP
Karabo P's updateReviewer Update
22 Jan 2026, 10:27Thank you, Ms Thabisile Nxumalo, for your professionalism, patience, and outstanding service. Your assistance has made a meaningful difference, and it has not gone unnoticed.
My issue was resolved, promptly.
My issue was resolved, promptly.
KP
Karabo P's update22 Jan 2026, 10:27
Reviewer Update
Thank you, Ms Thabisile Nxumalo, for your professionalism, patience, and outstanding service. Your assistance has made a meaningful difference, and it has not gone unnoticed.
My issue was resolved, promptly.
My issue was resolved, promptly.