RH
Ryan H

1 reviews | Active since Apr 2024

09 Apr 2024, 08:23

Joke to be considered one of the top banks

Worst bank in South Africa.

Horrid customer service, and exuberant rates.

I constantly hand to follow up on queries and wait over 2 days for responses.

Had 3 occasions where they charge me for 'add-on' services, i never approved or signed for, and had to spend 2 weeks fighting to get my money back from these ********s.

Avoid

0
Replies (3)
Standard Bank
Standard Bank's reply09 Apr 2024, 08:25
Official
Dear Ryan 

Thank you for bringing this issue to our attention.

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply10 Apr 2024, 08:18
Official
Dear Ryan 

Our team tried calling you just now however your phone is not going through.

 Please let us know the best time to reach you.

Eager to hear your thoughts.
 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply10 Apr 2024, 16:41
Official
Dear Ryan 

Our team tried calling again to no avail.

Please confirm a convenient time we may contact you.

Looking forward to your response.

Thank you

Kind regards

Standard Bank Hello Peter Team 
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