Joining Standard Bank

Since I joined Standard Bank some time last year,I have one problem on top of the other.Firstly I struggled to open an account with them,secondly I was ****** and my phone got ******,i then went into the branch to change my cell number.After they changed my cell number the staff member behind the counter changed my cell number but failed to change my OTP numbers.Almost 3 months later and my OTP'S is still not changed which means i cannot even use the app on my phone.When you get to the branch you stand in the que for hours to get helped,now even with the covid 19 it is worse.The other day i stand in the que for over two hours in the mall and when I walked out there my problem is still not solved.I bought prepaid electricity yesterday(04 July 2020) and still did not received my electricity token causing my electricity to cut.I forcefully had to drive to the shop and bought another prepaid electricity voucher to get my electricity going.It cost me double the money and effort and petrol to get my electricity going after i paid Standard bank to get my elctricity token.The service of standard bank is pathetic,so before you join standard bank please do reconsider joining another banking institute,because all you going to get from standard bank is very bad service.