SW
Samantha W

1 reviews | Active since Mar 2012

20 Aug 2015, 09:24

Jennifer Mutweba restores faith in Standard Bank

I have had numerous hassles with Standard bank, namely the banks in Port Elizabeth, Cleary Park and Greenacres branches to be specific. Where my accounts were duplicated, wrong debit orders processed, incorrect procedures followed etc... I have logged many complaints, hence it is important that I now log this compliment.<br> I have had to go to the banks numerous times to have all the issues resolved, to no avail. Even the call centre has failed my requests. However, visiting Benmore Gardens branch, Jennifer not only helped me migrate to Prestige banking (which I had asked for), but she also resolved all the issues that has accumulated over the past years (without me asking). She called my service providers and sorted all my debit orders and investments. All my finances has now been consolidated to one account and my excess money placed in investments. This was excellent and friendly service, which i feel is fundamental for the service sector and even though I reside in the Eastern Cape,I will now only manage my finances at the Benmore Gardens Branch in Gauteng.I sincerely hope that the other branches could benchmark this branch,it would make for much happier Standard bank customers.

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Replies (1)
Standard Bank
Standard Bank's reply24 Aug 2015, 11:39
Official
Hello sammyw,

We appreciate your feedback.

We are delighted to hear of your wonderful experience with us.

Thank you for your loyalty and support.

Best regards