Jammed ATM and Bank Teller with attitude!!!!!!😢

Hi I am a Blessing Lebogang Phala . I have a been a loy customer with Standard Bank for almost 8 years and to get this bad customer service is disappointing to say the least. I went to Standard Bank Dobsonvile Mall to make a deposit and the ATM jammed with my money that I was depositing. I was given a bad customer service as the bank teller was not helpful with the steps going forward for the inconvenience caused to me. I was supposedly sent an sms to come back on the 3rd to collect the money and now I am being told that the money was transferred to the individual I was depositing to. The issue with the careless assumption that the money should be transferred without confirming with as I had already made arrangements to pay the individual out of my budget putting me in a sticky bind financially. The inconvenience of going out of my busy schedule to fix the problem that their ATM caused is not fair to me as a customer and the lack of communication is one way that they don’t care about me as a customer to put it mildly. I need to have that money in order to survive in these desperate times where money is scarce.