Jam machine and my money

On the 6th october 2015 I made a cash deposit of r1000 and my money jammed. I just got a slip saying cash jam. I then went in the branch and an hour later I got assissted by a lady called eunice zikalala. She esscallated and said t would be sorted out in 24 to 48 hours. On thursday I got callled telling me they only found r800 and I said I will not accept it then Eunice said she woulld call me back and she didint. I called and asked her to call me back yesterday and she didn't. I am not happy cause my family thinks I've spent the money and its causing problems. I am not happy at all.