KVDW
Koos Van Der Wel
1 reviews | Active since Jan 2025
10 Jan 2025, 15:59
J. D. van der Wel
I have now tried to do a substitution of debtor on my bond since June 2024 without success. I have been to the branch at least once a month since then. At first they did not know what to do. Then you get people that take you through the process, but then you can never get hold of them. I send them emails, they just don't respond. I have been banking with SBSA for at least 40 years and this is how they treat you'!!!! They don't even deserve a one star rating
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
10 Jan 2025, 16:14Dear Koos
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Jan 2025, 16:14
Official
Dear Koos
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
KVDW
Koos Van Der Wel's updateReviewer Update
22 Jan 2025, 14:47Good afternoon,
Apart from the first feedback above, I have not heard anything from SBSA.
Is something being done, or is there nothing happening again?
Apart from the first feedback above, I have not heard anything from SBSA.
Is something being done, or is there nothing happening again?
KVDW
Koos Van Der Wel's update22 Jan 2025, 14:47
Reviewer Update
Good afternoon,
Apart from the first feedback above, I have not heard anything from SBSA.
Is something being done, or is there nothing happening again?
Apart from the first feedback above, I have not heard anything from SBSA.
Is something being done, or is there nothing happening again?
Standard Bank's replyOfficial
22 Jan 2025, 23:05Good day Koos,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Jan 2025, 23:05
Official
Good day Koos,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***