IVR not user friendly

Firstly this was not the first time i have called the Standard Bank call centre, and had to hold on for more than 20 mins to speak to a consultant. When you DO eventually get through to a consultant, the IVR option you have chosen the consultant advises you that you have chosen the incorrect department. Standard Banks IVR is NOT user friendly. I would really like to be called back, as I don't have the time to be on the phone for 20 mins!!!!